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Customer Support

Because the transportation industry never stops moving, RMI’s Customer Support staff is always available to help keep your operation running smoothly.

Our Customer Support team is ready to field any questions you might have via phone or e-mail, 24 hours a day, 7 days a week. In addition, we are happy to assist you with the following so you can use our solutions to their maximum benefit:

  • Customized training classes
  • Training webinars
  • Master file and configuration review
  • System performance monitoring
  • Data quality management
  • Customized reporting.

RailConnect Support
     404.350.6497 (Customer Support, 24/7)
     404.351.0349 (Technical Support, 24/7)
     404.350.6498 (en español)

     support@rmiondemand.com
     soporte@rmiondemand.com (en español)
     FMSsupport@rmiondemand.com
     BIsupport@rmiondemand.com

OASIS, AutoTrack Support
     512.892.8800

RailDOCS Support
     904.220.3627